Refund Policy

Last Updated: July 20, 2026

At PURA VIDA, customer satisfaction is our priority. Due to the personal nature of our products, the following refund policy applies:

Returns

Products may be returned within 14 days of delivery if they are:

– Unused and unopened.
– In their original packaging.
– Accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

– Opened or used perfumes.
– Opened deodorants or personal care products.
– Items damaged due to misuse by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund where applicable.

Refunds

Once the returned item has been inspected and approved, refunds will be processed using the original payment method. Processing times may vary depending on your payment provider.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.